As a business, perhaps a majority of your employees use computers. They also need access to software. But what happens if something breaks down? What if an employee lost a password not just on software but also on the actual computer log-in itself?

The only solution to this is to have an IT or Infrastructure Technology team. However, this can prove to be a costly undertaking because you need to hire a team, train them, and have them on standby. So, is it worth it or is there an alternative?

Let us take a look at some of the benefits of doing business with IT outsourcing service providers.

Save on Various Costs

Putting up a team is a lot more costly than just taking advantage of IT outsourcing companies. You need to set up their own computers, pay for the space they occupy, pay for their salaries, and then pay for the utilities they use.

If you outsource, the individuals who will manage your IT services are offshore. You pay according to contact, but you do not have to pay the other utilities that you would typically pay for under a normal set-up.

Leverage Expertise of IT Professionals

If you put up your own team, you will need to train them. This requires a trainer, and you also need an IT manager.

In some cases, the people you hire will not have adequate expertise to solve the technical issues of your employees. If you get the IT services company of a company, such as help desk outsourcing, you can take advantage of the years of experience that these individuals have.

All it takes is to show the IT managers what the tools are, what the infrastructure of the software is, and then they can proceed to train the team in the Philippines to take the calls from your employees should they forget their password, or if they need help with software.  

Managed Services

Since you are outsourcing, you can also expect to have the company take care of all infrastructure outsourcing services that you need.

You can add a NOC Outsourcing service where the experts can monitor the uptime and downtime of your technology, ensuring that these things are fixed immediately so your employees can go back to work.

Business process outsourcing in the Philippines also offers maintenance of servers, data centres, and so much more. If you outsource all of it, you can rest assured that you can focus your onshore team’s efforts in getting the job done instead of worrying about backend processes.

Summary

The Philippines is a country that has a lot to offer in the BPO space. BPO companies in the country do not just focus on customer service and sales or telemarketing, but there are many experts who specialize in providing IT services for internal clients like employees.

With these services, your business will run smoothly, and should there be technical issues, there is a team who is on standby to cater to the needs of your employees so they can bet back to work immediately.  

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For inquiries, write to bd@athl.com.hk.