When you watch a good film, it is not just the actors who deserve praise. The credit should also be given to those people who worked behind the camera.
Same with business. People often credit those people in the ‘front’ or whoever visible to them. Little did they realize that there are a bunch of professionals who are working at the back of the office who is responsible for that success.
That is basically what back office support is all about. Back Office Support is a portion of the company that plays various roles that are not directly related to customers. What they basically do is work behind so the customer support will have a more efficient and effective function and service.
Their roles are mostly about:
- Content Moderation
- Data Entry
- E-commerce Tagging
- Writing and Content Creation
- Market Survey
- Fraud Prevention
- Application Verification
- Claims Processing
- Digital Transcription
- Graphic Design Services
- Data Management
Here are a few things you should know about the Back Office Support:
1. They are rarely seen. If you’re going to pay a visit to an office, usually, the back office personnel are literally located at the back. They do not deal with the clients directly, but they help make that process efficiently.
2. Back Office Support deals with the Front Office Support personnel. FOS are customer service representatives, sales specialists, receptionists, etc. What BOS does is, for instance, provide the necessary information and data about a customer so that the FOS personnel will do his/her job accordingly.
Another example of back office function is content creation. Content is important in improving the customer experience. Content is composed of blogs on websites, flyers, guides, FAQs, video tutorials and such.
3. Back Office Support is usually under administration, support, and operations departments that are not client-facing.
4. These are jobs that do not directly generate revenue but are essential to the company’s economic health.
5. They make the whole organization work better, faster, and cheaper as they provide vital support that is mostly complementary and supplemental.
6. Back Office Support does not necessarily have to be located at the office or headquarters of the company. Did you know that you can outsource this? Why experience tedious recruitment process, costly training of new personnel, and expensive office space if there are already skilled and trained professionals who will support you from the back?
Let us help you serve your customers. Contact us at firstname.lastname@example.org.