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IT Outsourcing

Helpdesk Services

Level 1

This are offers a basic level of support. Helpdesk Level 1 typically provides a basic support and troubleshooting, such as resetting of passwords, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
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Level 2

Level 2 Helpdesk would typically handle configuration issues, troubleshooting, software installations, hardware repair (including coordinating depot services).
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Level 3

This is a customized program that we make for each company based on its needs and overall IT set up.

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NOC Services

Akron has a separate division for NOC outsourcing services. We have a good experience and long vintage of handling the NOC outsourcing and out current campaigns are working on a live high and revenue business platforms. So, we understand the critical part of NOC services and how resolutions can have an impact on customer satisfaction and there by having an impact on long term revenues.

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Event Monitoring

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Event Management

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Incident/Task Management

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Resolution of Incident Trouble Tickets

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Customer & Bespoke NOC Service

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Change Management

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Integration Services

Our team consists of experienced Engineers and Specialist that are well-trained to handle the complete life cycle management of NOC functionalities.

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