This offers a basic level of support. Helpdesk Level 1 typically provides basic support and troubleshooting, such as resetting of passwords, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
This is a customized program that we make for each company based on its needs and overall IT set up.
Akron has a separate division for NOC outsourcing services. We have a good experience and long vantage of handling NOC outsourcing and our current campaigns are working on live, high-revenue business platforms. So we understand the critical part of NOC services and how resolutions can have an impact on customer satisfaction and thereby having an impact on long term revenues.