IT Outsourcing is a business-to-business operation where you have a contract with another entity to manage the issues surrounding your infrastructure technology, not just in terms of equipment but also for services.

If you are a telecom business, you cannot expect all your towers and servers to have 100% uptime. Surely, you have a redundancy plan. But what happens when things do not go well for either your consumers or your employees?

Telecalling

Who will reset their password, help them troubleshoot system errors, install software, and so much more?

Here, we will lay down the benefits of outsourcing your IT requirements to experts. Take note that a network operations center, which is a common part of an IT integration, is a system that affects both your consumers and your employees.

We will explore how an outsourcing company can help you reduce the daily challenge issues that are baked into managing a NOC.

Multi-Level Support

As your employees work in the office, they will come to face one problem at one time or another. Someone may forget his password, a software may stop working, or you have a new employee who needs access to a system.

With outsourcing, you can say goodbye to your network administration issues. Outsourcing vendors that specialize in IT can help you manage these day to day problems to ensure that your employees enjoy smooth operations.

With these services, you can expect:

  • Basic support and troubleshooting
  • Password configurations and reset
  • Printer configuration
  • Ticket routing
  • Software installation
  • Hardware troubleshooting and repair

NOC Services and Set-Up

A telecom company needs a Network Engineer to manage its servers. Commonly known as NOC, a Network Operation Center is a place where your business information is stored, and where your software programs run.

As a telecom company, you NOC processes define the kind of service that your consumers and employees receive. You have to ensure that the network is operating seamlessly and that there is no degradation in the service.

Outsourcing your IT services allows you to enjoy a managed NOC infrastructure, including support for VoIP and Softswitch, and then you can focus on the things that matter—the customers and the business.

With outsourced NOC services, you can expect the following things to be eliminated from your daily worries:

  • Monitoring the performance of your network
  • Rectifying equipment failures by qualified engineers
  • Alerts about breaches
  • Support for Cisco systems
  • Data analytics
  • Redundancies and uptime monitoring

Summary

Infrastructure technology and the support that comes with it are best left to experts. They are around to take care of these facets of your telecom business so you can concentrate on developing new products, expanding your business, creating new market channels, and work with your Service Operations Center (SOC) to ensure that:

You reduce potential revenue loss

  • Improve your customer satisfaction
  • Enable your business to have a fast time-to-market services
  • Improve service levels in terms of customer and user experience.

By partnering with the appropriate outsourcing vendor, you can eliminate, and fix, the challenges that come along with managing a network operations center. For inquiries, write to bd@athl.com.hk.