Korean language, also called Hangul (한국말), is the official language of both North and South Korea. The Hangul dialect is South Korea’s official national language and spoken by close to 80 million people worldwide. It ranks 21st among the world’s most spoken languages as per data gathered by the US-based SIL International in its Ethnologue 2019 edition. 

Customer Service

South Korea contributes a huge fragment of production in the Asian Region; revered as one of the world’s most progressive technological and mobile centric markets. It is the fourth largest economy in Asia and ranks 11th largest in the world. Most companies, whether small or conglomerates like Samsung, are family-owned. Nepotism and family legacies, known as Chaebol, are culturally encrypted which ensure financial security of descendants. Collectively, it secures stability for the country and the future generation of Koreans. This heritage reduces risks and plays a key role on financially guaranteeing South Korea’s stability and national growth. The country practices a mixed economic system which is fueled by a variety of private freedoms yet combined with centralized economnts. However, being a developed country, poses a downside. Labor and property cost have been in a long time high. Like Japan, Korea compensates by hiring workers with lower education to do vital jobs. Regrettably, this approach is ineffective. Companies reported that this practice was counterproductive and demanded recruitment of skilled professionals to do specific customer services tasks like telesales, appointment setting and back office functions at reduced cost. This gave footing to outsourcing.

Outsourcing as the solution, took cared of a huge portion of South Korea’s business processes.  It gave Korean businessmen and investors access to the extensive resources, available channels and connections that BPOs acquired over the years at a much cheaper cost when compared to doing the workload internally. These establishments are no longer confined to manpower and limited client database restraints.

Multilingual business process outsourcing companies in the Philippines allocate effective call center agents who are well-trained to do call center and other business functions needed by your establishment. This will ease operations so core functions may be performed better by in-house employees. Investing, transitioning and expanding in Koreas became quicker for foreign investors because they are covered by efficient professionals who know how to handle, speak and write Hangul language well.

Running a business is much easier with outsourcing. Proven Philippine BPO methodologies and in-depth years of experience in providing outsource services to small, medium and Fortune 500 consistently meets client’s expectations and standards.

Aside from having a competent Korean call or contact center, BPOs also provide multiple contact support mediums. You may obtain services for back-office support to cut down operating cost. All these are delicately delivered by professionals with specializations suited for every business function needed for smooth operations. These services promote brand recognition and patronization that can only lead to continuity, scalability, growth and venture success; a “win-win” scenario for all.

For inquiries, you can write to bd@athl.com.hk