A Day In A Life Of A Network Engineer

With the complexity of IT processes to others, some would wonder what is their day like? Are their eyes really glued on screen 24/7? Are they really all about those codes with a black or blue background? Is it really that complicated that we would need years of study...

Outsourcing Helpdesk Services: Why or Why Not?

There is nothing more frustrating than poor technical support in times of need. Customer inquiries and issues are being relied to Customer Support but unfortunately, more companies are not yet fully equipped with helpdesk support solutions due to budget restrictions,...