Role of OTT Apps in the Customer Service Industry in the Future

OTT is the acronym for over-the-top applications. These are apps where consumers get their goods via unconventional channels. It is a disruptive technology that is key to eliminating costs and making goods more accessible and more affordable than a traditional...

Shared Services Agents to Handle Chat Bot Escalations

A chat bot is a computer program that can mimic a real human being. It is primarily used by small and medium-sized businesses to answer simple inquiries from customers, like the shipping rate, or where a specific page on a site can be found. Chatbots work primarily on...

Increasing Demand for Bahasa Customer Service

Although Bahasa really means language, it is currently loosely used to refer to the Malaysian language, particularly the one that traces its roots to the Indonesian variety. Lately, a surge in customer service reps is seen in the Malaysian economy, most notably...

Four Reasons Why Chat Support Services Are Ideally Suited for SMEs

While many companies desire to have live phone support for their customers, there are situations when the best option is to have chat support. In fact, it is imperative that at the very least, a small or a medium-sized business must have it. Here, we will be exploring...