Multilingual BPO under one roof in the Philippines

Linguistics has played an important role in globalization. It paved the way for business ventures and expansions across the globe. Commerce long explored its potential and maximized the benefits of employing the services of multilingual speakers. People, especially...

Why is Telecalling Always an Option for Appointment Setting?

Appointment setting refers to a process where a person talks to a potential customer and sets a calendar date between the client and the service provider to meet and discuss business opportunities or services. Usually, the business entities that need these are: Real...

English E-Lessons for East Asians

In Asia, five of the ASEAN member nations became colonies of Great Britain and the US. From them emerged new language subsets, Filipino English and Singaporean English. English became the medium of instruction in the ex-colonies. Children began learning it as a second...

E-Learning Through Call Center Set Up

The innovations in technology over the past two decades had brought nations closer together. Our world is, now, a much smaller place. Everything is accessible and within reach.  With all the recent discoveries, the possibilities are endless. We can even get university...

Inbound-Outbound Calling and Ways to Succeed in Both

Answering phone call seems easy. But for Call Centers, such phone calls are diamonds, possible market. Hence, a flourished customer-agent communication is the primary key to closing the deal. Call Center sales strategies can be classified into two: Inbound Calling and...