Chat Support Services on the Rise

Large, medium or small scale businesses currently have one thing in common. They are now maximizing the potential of chat support services . Engagement is always ideal for businesses that want to integrate live chat solution with other business platforms. It allows...

Gaming Support is the Next Big Thing for BPO’s in Philippines

Philippine Amusement and Gaming Corporation (PAGCOR) is the agency responsible for all gaming operations in the country. It is a government-owned and controlled corporation established in 1977. PAGCOR is the Philippines’ largest contributor of revenue to the...

Showcasing Filipino Creativity and Designs to the World

The Philippines is the BPO capital of the world. But a lot of people do not realize that the Philippines does not just specialize in voice, email, and chat, support. The country is home to a lot of highly-skilled and talented individuals who can also provide creative...

Role of OTT Apps in the Customer Service Industry in the Future

OTT is the acronym for over-the-top applications. These are apps where consumers get their goods via unconventional channels. It is a disruptive technology that is key to eliminating costs and making goods more accessible and more affordable than a traditional...

Inside Sales as a Strategy for B2B Sales Growth

An inside sales team is comprised of a group of people doing outbound calls, the intent of which is to make a sale. Typically, this is done via an outbound call center, where you outsource your sales needs and let the outsourcing company do the selling. This typically...

Shared Services Agents to Handle Chat Bot Escalations

A chat bot is a computer program that can mimic a real human being. It is primarily used by small and medium-sized businesses to answer simple inquiries from customers, like the shipping rate, or where a specific page on a site can be found. Chatbots work primarily on...

Increasing Demand for Bahasa Customer Service

Although Bahasa really means language, it is currently loosely used to refer to the Malaysian language, particularly the one that traces its roots to the Indonesian variety. Lately, a surge in customer service reps is seen in the Malaysian economy, most notably...

Outsource Game Development to the Philippines

For a time, game development was dominated by huge game studios. But with the advent of the app store, game development has taken a new turn, giving everybody a chance to produce and sell games on smartphone platforms. But not every person is technologically inclined...

Four Reasons Why Chat Support Services Are Ideally Suited for SMEs

While many companies desire to have live phone support for their customers, there are situations when the best option is to have chat support. In fact, it is imperative that at the very least, a small or a medium-sized business must have it. Here, we will be exploring...